Maintenance & support

Website maintenance

A site without maintenance is like a car without a service: it holds together for a while, then breaks down at the worst moment. I handle updates, backups and monitoring so you never have to think about it.

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What's included

Everything you need for a professional result

CMS and plugin updates

WordPress, PrestaShop, plugins, themes: everything is updated regularly on a staging environment before being pushed to production. No surprises, no regressions.

Daily backups

Full backup (files + database) every day, stored off the main server. If something goes wrong, we restore your site in under an hour.

24/7 uptime monitoring

Your site is monitored around the clock. If it goes down, I'm alerted immediately — before your customers even notice. Response time: <strong>under 30 minutes</strong>.

Fast fixes

Display bug, broken form, error page: minor fixes are handled within 24 business hours. Emergencies (site offline) are addressed the same day.

Email and phone support

A question about your site? Unsure before publishing something? I reply by email within <strong>4 business hours</strong>, and by phone for emergencies.

Monthly report

Each month: list of updates carried out, security status, performance and recommendations. You know exactly what has been done on your site.

Who is it for?

This service is designed for:

Companies without a tech team

You have no in-house developer and don't want to deal with the technical side of your site. I handle it entirely.

WordPress and PrestaShop sites

These CMS platforms need frequent updates to stay secure. An outdated plugin is the leading entry point for hacks.

Any site in production

Once your site generates leads or sales, an hour of downtime has a cost. Preventive maintenance avoids expensive outages.

FAQ

The most common questions about this service

Depending on the plan: CMS and plugin updates, daily backups, uptime monitoring, minor bug fixes, monthly report and email support. Developments or significant changes (new design, new features) are billed separately.

For a completely offline site, we intervene the same day — often within the hour during business hours. For non-critical bugs, the lead time is 24 to 48 business hours depending on the plan.

We restore your site from the last clean backup, identify the vulnerability and fix it. If your site is on a maintenance contract, this intervention is included. It's the main reason to subscribe before a problem occurs, not after.

Yes, no problem. You're not locked in. At the end of the contract (or earlier with one month's notice), I provide full access to your site, files and database to make the transition easy.

Your site deserves round-the-clock monitoring.

Subscribe now, before the problem hits. Set up in 24 hours, cancel anytime.

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